Can I exchange an item?
YES! We stand by our products and want you to be happy, so we offer hassle-free exchanges and returns!
Please email firstname.lastname@example.org with your name, order #, and reason for exchanging.
If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges and refund requests must be made within 60 days from the date your item was delivered.
Do you offer refunds?
ABSOLUTELY! If you don't love your Oil Diffusery item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email customer service at email@example.com for help processing.
Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
Used essential oils, blends, massage oils, gift cards, shipping fees and priority processing are ineligible for returns.
What address do I send returns to?
The Oil Diffusery (Attn: RETURNS)
P.O. Box 172
West Hempstead, New York 11552